Description
With its multi-layered temperature lock design, you can trust that your drinks will stay hot or cold for extended periods, providing continuous protection wherever you go. The silicone seal and multiple leak-proof features guarantee no spills, even when placed in your bag. The non-slip base ensures stability and quiet placement.
This versatile cup is perfect for holding a variety of beverages such as milk tea, coffee, tea, water, juice, soy milk, and floral teas. Enjoy the peace of mind that comes with a reliable, safe, and stylish insulated cup. The added safety feature of a silicone straw meeting baby safety standards makes it suitable for all ages.
Payment Policy
tumahy.uk Payment Policy
1. Accepted Payment Methods
We accept the following secure payment options:
- Credit/Debit Cards:
VISA, Mastercard, Maestro, JCB, American Express, Discover, Diners Club, Union Pay - Digital Wallets:
PayPal, Google Pay, Apple Pay - Flexible Financing:
Klarna (installment/pay-later options)
2. Payment Processing
- All transactions are processed immediately upon checkout.
- Orders will commence fulfillment only after payment authorization is confirmed by your financial institution.
3. Currency & Fees
- All prices are displayed in Pound (£) unless otherwise specified.
- International transactions may incur currency conversion fees determined by your bank/payment provider. tumahy.uk does not control these charges.
4. Security Guarantee
- Payments are encrypted via SSL/TLS technology.
- We do NOT store full credit card details or sensitive payment data on our servers.
5. Order Confirmation
- A payment receipt will be automatically emailed to you upon successful transaction.
- Review order details in your confirmation email and contact support@tumahy.com within 24 hours for corrections.
6. Refunds & Disputes
- Refunds will be issued to the original payment method within 5 business days.
- Klarna payments follow Klarna’s refund policy outlined at klarna.com.
7. Failed Payments
If your payment fails:
① Verify card/billing details match your bank records.
② Contact your card issuer to approve international/online transactions.
③ Retry with an alternate payment method if issues persist.
8. Liability
tumahy.uk is not responsible for:
- Bank/card network delays or errors.
- Fraudulent transactions processed through verified payment gateways.
Contact Us
E-mail: support@tumahy.com
Phone：+86 18926423921
Refunds Policy
At Tumahy, you'll find exquisitely handcrafted hats that embody style, quality, and tradition. Our skilled artisans ensure that our timeless Panama hats, rugged cowboy hats, and fashionable flat caps are both stylish and durable. Enjoy an exceptional shopping experience and discover the perfect hat that complements your style. We hope you love your purchase! If for any reason you are not satisfied, we are here to help. Please review our return and refund policy below:
1. Eligibility for Returns and Refunds:
- You have 30 calendar days from the date of receipt to request a return or refund.
- To be eligible for a return or refund, the item must be unused and in the same condition that you received it.
- Items that show signs of use or are damaged due to customer handling are not eligible for return or refund.
2. Exceptions:
- If the product is defective due to manufacturing errors, damage during shipping, or if you received the wrong item, we will accept returns and refunds regardless of the product's condition.
3. Return Shipping Costs:
- The customer is responsible for paying the return shipping costs.
- There are no additional restocking fees or handling charges for returns.
4. Refunds:
- Refunds will be processed within 7 days(business days) after we receive your package. The refund will be issued to your original payment account within 5 business days.
- If your order doesn't include any promotions or discounts, you will receive a full refund for the items, equal to the price shown on our site (Item’s original price).
Note: The original shipping fee and insurance are non-refundable.
Exchange Policy
1. If you wish to exchange your product for a different size or style, please contact us within 30 days of receiving your order.
2. We offer free replacement for the exchanged product, but you will need to bear the shipping costs.
3. The exchanged product should be unused and undamaged.
How do I make a return?
1.contact us on: support@tumahy.com
2.Tell the customer service the item(s) you would like to return, indicate the reason.
3.Tumahy.com Customer service will give you a return address
3.Print the return label and securely tape it on the outside of your return package.
4.Call the post office to arrange a collection or drop off at your nearest post office.
Note: The company address is not the return address of the package,and the specific address will be sent by customer service email
Can I cancel the order
This depends on the status of your order. 1. If the product you ordered is a handmade custom product and it is already in production, the order cannot be canceled. 2. Please note that we cannot cancel orders that have already been shipped. Therefore, please wait for the package to arrive, and you can either keep the package or contact us for a refund. Please do not refuse delivery, as undelivered packages will be destroyed by third-party logistics.
Please note that all returns and exchanges are subject to inspection before a refund or replacement is issued. Thank you for your understanding and cooperation.
We are committed to providing the best customer service experience and will assist you throughout the return process. If you have any questions or need further assistance, please do not hesitate to contact our customer support team, contact us on: support@tumahy.com.